Manager, Marketing Operations, Owned Channels

Role Overview

As a Manager, Marketing Operations, Owned Channels, you will lead the end-to-end coordination and operational management of customer communications across Starbucks owned digital channels. You will be responsible for establishing the structure, visibility, and operational rigor required to deliver thousands of creative assets annually.

What You Will Do

You will manage integrated workback schedules, deliverable grids, briefings, executive reviews, approvals, and critical handoffs from initial planning through final delivery. You will also own the operational framework for Owned Channel campaigns and programs, develop and maintain integrated workback schedules, and serve as the team’s Workfront subject-matter expert.

Why It Might Be a Fit

This role is ideal for someone who thrives in the details while maintaining a clear view of the larger program. You will anticipate risks, create clarity across complex workflows, and ensure decisions, feedback, dependencies, and next steps are documented and communicated early and often.

Requirements

• Demonstrated experience independently managing complex, cross-functional marketing, digital, or creative projects from briefing through final delivery
• Advanced proficiency with Adobe Workfront
• Exceptional attention to detail
• Strong project management discipline
• Ability to create order and clarity within highly complex, ambiguous, or rapidly changing environments
• Excellent written and verbal communication skills
• Strong meeting facilitation and documentation skills
• Ability to identify risks and gaps early
• Demonstrated ability to influence and drive accountability across teams
• Strong judgment and confidence navigating competing priorities, compressed timelines, and changing business needs
• Experience partnering with creative teams or agencies
• Ability to work autonomously and determine the appropriate path forward
• Collaborative, solutions-oriented approach
• Comfort operating in a large, matrixed organization with multiple teams, decision-makers, and approval points

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation
• Sick time
• Eight paid holidays
• Two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree
• Student loan management resources
• Access to other educational opportunities
• Backup care
• DACA reimbursement

Tagged as: Clari, Project Management