Senior Sales Operations Manager

Role Overview

The Senior Sales Operations Manager will drive the agenda forward for the Sales Excellence team, taking ownership of a portfolio of initiatives to improve channel performance across Europe. The role will involve monitoring and analysing key performance metrics, identifying trends and bottlenecks, and proposing improvement solutions.

What You Will Do

The Senior Sales Operations Manager will monitor and analyse key Telesales funnel performance metrics, identify trends and bottlenecks, and propose and coordinate improvement solutions. They will also take ownership of a portfolio of channel initiatives, partner with Sales leadership and other teams, and lead change management for new tools and processes.

Why It Might Be a Fit

The ideal candidate will have experience in sales operations, commercial operations, or revenue operations, ideally with exposure to Telesales or inside-sales channels. They will also have a strong track record of leading cross-functional initiatives, managing dependencies, and driving execution without relying on formal authority.

Requirements

• Experience in sales operations, commercial operations, or revenue operations
• Ideally with exposure to Telesales or inside-sales channels
• Strong track record of leading cross-functional initiatives
• Managing dependencies and driving execution without relying on formal authority
• Comfort using data, spreadsheets, dashboards, and CRM reports
• Experience designing or improving sales processes, playbooks, and KPIs
• Good understanding of CRM systems and sales tooling
• Strong change management and adoption skills

Benefits

• 28 days of paid leave
• Private health insurance
• Dental insurance
• Optical insurance
• Life insurance from MetLife for 2 imes salary
• Retirement scheme with 7% match
• Commuter benefits via Gogeta
• Dedicated annual L&D budget
• Salary-sacrifice benefits