Customer Success Manager – Poland

Role Overview

The Customer Success Manager will support and grow Sungrow’s C&I and Residential business by combining technical expertise with strong partner relationships. The role will act as a trusted technical and commercial partner for customers and partners, providing solution design, product selection, and technical consultations.

What You Will Do

The Customer Success Manager will develop strong partner relationships, enable partners through product presentations and training, and gather feedback on products and market trends. They will work closely with sales, service, product, marketing, and distribution colleagues to create a smooth partner journey.

Why It Might Be a Fit

The ideal candidate will have a degree in electrical engineering or a related field, experience in technical sales or partner success, and strong communication and relationship-building skills. They will be proactive, customer-focused, and able to identify partner needs and solve problems.

Requirements

• Degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field
• Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management
• Good understanding of solar PV systems and inverter technology
• Polish C1 and English B2 or higher
• Willingness to travel within Poland for customer meetings, partner visits, workshops, and training activities