Customer Experience Specialist

Role Overview

The Customer Experience Specialist position is key in driving Toters’ growth across the country, and with multiple stakeholders. We are looking for a multi-skilled candidate with strong communication and customer service skills to help TOTERS scale up operations and grow our customer base.

What You Will Do

Answer all inbound communications from customers and merchants, monitor orders queue, handle daily customer care emails, support messages, and calls, and follow up on assigned orders with phone calls & Chats to Merchants and Customers.

Why It Might Be a Fit

We are looking for a responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with merchants and the operations team through phone calls, chats, and email.

Requirements

• B.S in Business Administration, Communications, Public Relations, or related field, or equivalent work experience
• Responsible individual who is able to wear multiple hats to get the job done
• Positive mindset, Fast learner, dynamic and able to work well under pressure
• Excellent communication skills in English and Arabic
• Strong Organization and Time Management skill
• Tech savvy, and is able to learn and use web tools