Role Overview
The Customer Success Manager will be the person our customers rely on after the contract is signed, guiding enterprise accounts through implementation and training, and supporting our growing SMB customer base.
What You Will Do
The Customer Success Manager will lead onboarding and implementation for enterprise customers, train customer teams on AG, manage account setups, drive account growth, and support SMB customers through onboarding and ongoing check-ins.
Why It Might Be a Fit
The ideal candidate will have experience in the music business, CRM experience, and strong listening skills, with a growth mindset and clear, friendly communication skills.
Requirements
- Experience in the music business
- CRM experience (specifically HubSpot)
- Experience in customer success, account management, implementation, or a similar customer-facing role
- Strong listening skills
- A growth mindset
- Clear, friendly communication in writing and in person
Benefits
- Salary of $60,000 to $80,000 per year
- 100% company-paid healthcare
- Generous PTO and holiday time
To apply for this job please visit artistgrowth.bamboohr.com.
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