Customer Success Manager – Mid-Market

Role Overview

As a Customer Success Manager on our mid-market team, you’ll own the relationship with new and existing customers and make sure they have the help, resources, and insights they need to get the most out of Balto. You’ll drive renewals and expansion, and build partnerships that last.

What You Will Do

You’ll own your book of 20 to 25 mid-market accounts, about $1.6M in total book of business. You’ll also run the renewal process for your portfolio, including timelines, customer alignment, and execution.

Why It Might Be a Fit

You may be a great fit if you thrive on building trust and strong, lasting customer relationships, enjoy solving problems, and are proactive, organized, and comfortable managing multiple accounts at once.

Requirements

• 4+ years in Customer Success, Account Management, or a related customer-facing role
• Experience managing mid-market or enterprise customer relationships, including contract renewals
• Strong business acumen and a solid grasp of Customer Success practices
• Clear, confident written, verbal, and presentation skills
• The ability to analyze data and summarize it clearly for senior stakeholders
• Strong organization and time management across a full book of accounts

Benefits

• Medical, Dental, Vision
• 401(k)
• Unlimited PTO
• Learning Stipends

Tagged as: Data Analysis