Customer Success Manager, Bilingual (French) – EMEA

Role Overview

Join a high-producing team within our B2B sales division as a Customer Success Manager, responsible for growing revenue through established client accounts using our industry-leading solutions.

What You Will Do

Work with clients to negotiate contract renewals, cross-sells, and upsells, provide strong interactions with customers at the Senior Management level, and advise customers on best practices for securing and protecting their business against password-related breaches.

Why It Might Be a Fit

You will thrive in a supportive but independent workplace, with opportunities to grow as our organisation grows, and have a strong sense of autonomy, ownership, and dedication to helping customers realise their intended value.

Requirements

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be fluent, both verbal and written in French and English
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Tagged as: Salesforce