Customer Success Manager, Bilingual (Spanish) – EMEA

Role Overview

Keeper is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

What You Will Do

As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. You will communicate with Spanish speaking customers, both written and verbal, and provide strong interactions with customers at the Senior Management level.

Why It Might Be a Fit

You will thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows. You will meet or exceed sales targets within SMB Cohort and consistently demonstrate knowledge of Customer Success best practices.

Requirements

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be fluent, both verbal and written in Spanish and English
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Tagged as: Salesforce