Customer Success Manager

Role Overview

CyberSheath is seeking a Customer Success Manager to own outcomes and serve as the single point of accountability for customer success. The ideal candidate has strong business acumen, an understanding of compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification.

What You Will Do

The Customer Success Manager will act as the single point of accountability for a portfolio of managed service customers, manage the execution of onboarding, corrective action plans, technology rollouts, and other technical projects, and create meaningful relationships across customer orgs.

Why It Might Be a Fit

The ideal candidate is execution-driven, organized and disciplined, customer-focused, accountable, proactive, and process-oriented but flexible. They will own customer relationships, work at the heart of compliance, cybersecurity, and managed IT, and join a team that values ownership, urgency, and accountability.

Requirements

• A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred)
• Deep knowledge and understanding of IT systems and platforms
• Experience providing end-user technical support
• Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Budgeted pay range: $100,000—$125,000 USD