Customer Success Manager

Role Overview

As a Customer Success Manager, you’ll own a portfolio of commercial accounts, build trust with security teams and leaders, and ensure customers can articulate the value of Expel’s services. You’ll work alongside Technical Support Engineers and Security Solutions Engineers to deliver on Expel’s promise of making security easier.

What You Will Do

You’ll drive annualized bookings retention, build trusted relationships with security practitioners, lead business reviews, identify expansion opportunities, and coordinate with internal partners to ensure customers get the help they need.

Why It Might Be a Fit

You’ll have opportunities to grow your customer success and security expertise, including potential paths toward senior and principal-level CSM roles. You’ll also be part of a remote-first team that values treating people like people, getting it done together, continuous improvement, and intentional transparency.

Requirements

• 2+ years of customer success or account management experience supporting B2B customer relationships
• At least 2 years of exposure to the cybersecurity industry through operations, consulting, governance, risk and compliance (GRC), products, or incident response
• Experience managing multi-stakeholder customer relationships and navigating complex organizations
• A track record of driving customer retention and recognizing opportunities for account growth
• Strong consultative skills, including the ability to listen closely, ask thoughtful questions, and build trust
• The ability to communicate comfortably with both security engineers and senior executives, including CISOs
• Solid familiarity with MDR, EDR, SIEM, NDR, cloud security, and how those technologies fit into a broader security program
• Working familiarity with security frameworks such as the NIST Cybersecurity Framework
• Basic negotiation and conflict management skills, including the ability to stay calm and constructive when situations get complicated

Benefits

• Unlimited PTO
• Equity for everyone
• Work location flexibility
• Up to 24 weeks of parental leave
• Excellent health benefits