Customer Success Manager

Role Overview

The Customer Success Manager will own the customer journey end to end, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market and Enterprise customers across North and South America.

What You Will Do

The Customer Success Manager will own client activation and onboarding, manage ongoing customer relationships, drive retention and growth, and deliver key account insights.

Why It Might Be a Fit

This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight.

Requirements

• 4+ years of experience in Customer Success within a PLG SaaS company
• Proven experience managing 100+ accounts, balancing proactive engagement with operational efficiency
• Strong ownership mentality — you’re accountable for your customers’ results and take initiative to solve problems before they escalate
• Exceptional relationship and communication skills, able to engage both executive and operational stakeholders with credibility and empathy
• Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance
• Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model
• Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus
• Self-motivated, comfortable working autonomously in a distributed team, and energized by a high-growth, evolving environment

Benefits

• Private health insurance
• Paid time off
• Local benefits (for employees)
• Annual stipends for home office, wellness, or professional development
• Clear career progression pathways, mentorship opportunities, and skill development programs
• Global company retreats in unique destinations, connecting our remote team in person

Tagged as: HubSpot