Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you’ll own the full lifecycle of a portfolio of MarqVision customers, from onboarding through renewal, acting as their trusted partner and single point of accountability. You’ll work closely with teams across MarqVision to ensure customers get full value from our platform and services.

What You Will Do

Serve as the primary point of contact for a portfolio of customer accounts across the full lifecycle: onboarding, training, check-in calls, business reviews, feature implementation, and renewals. Build and maintain relationships at all levels of the customer organisation, including executive sponsors, to understand business priorities and cultivate internal advocacy.

Why It Might Be a Fit

We’re looking for someone self-motivated and proactive, a natural relationship builder who is comfortable managing multiple senior stakeholders across large, complex organisations. You’ll need 4+ years of Customer Success and/or Account Management experience within brand protection, ideally managing customers in the UK and European markets.

Requirements

• 4+ years of Customer Success and/or Account Management experience within brand protection
• Proven experience owning renewals and expansions, including multi-stakeholder relationships
• Ability to demonstrate strategic thinking to grow partnership value across complex customer organisations
• Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and the ability to creatively explain and present complex concepts in an easy-to-understand manner
• Comfort working cross-functionally with colleagues across multiple time zones
• Strong written and verbal communication skills as well as business and technical acumen
• Business fluency in French

Benefits

• Holiday to take the time you need, when you need it, plus UK bank holidays
• Hybrid work model designed for focus and flexibility
• Equity in every offer, because you should own a piece of what you’re building
• Private medical and dental insurance, plus parental leave to support your life outside of work
• Workplace pension scheme with employer contribution to help you save for the future