Corporate Customer Success Manager

Role Overview

Join Microbac Laboratories as a Corporate Customer Success Manager to solve lasting customer problems, establish a sustainable competitive advantage, retain and foster customer loyalty, and devise a strategic approach to enhance profitability from clients.

What You Will Do

Champion a customer-centric culture, create a comprehensive understanding of the customer, identify and address gaps in the customer experience, devise a customer-focused strategy, and provide support to frontline teams.

Why It Might Be a Fit

This role requires a minimum of 5 years of related industry experience, prior customer service experience, and a thorough knowledge of Laboratory Information Management (ELEMENT) and Customer Relationship Management (CRM) software systems.

Requirements

• Bachelor’s degree or equivalent work experience in Chemistry, Biology or a related field of study
• A minimum of 5 years of related industry experience
• Prior customer service experience
• Prior experience working in a laboratory and/or relative industry
• In-depth technical understanding of industry or subject area
• Excellent customer service skills
• Exceptional ability to effectively convey technical knowledge
• Deep knowledge of concepts and terminology commonly used within the industry
• Proficient understanding of regulatory requirements
• A thorough knowledge of Laboratory Information Management (ELEMENT) and Customer Relationship Management (CRM) software systems
• Multi-tasking, prioritization, superior follow up skills and attention to detail

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Holidays
• Flextime
• Wellness program
• Referral bonus
• Tuition reimbursement