Senior Onboarding Customer Success Manager

Role Overview

As an Onboarding Senior Customer Success Manager, you will help lead customers into their Ping Identity journey, ensuring successful deployment and realization of value for our customers.

What You Will Do

Manage the deployment strategy for a variety of customers, plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule.

Why It Might Be a Fit

You will join the customer journey before the sale to ensure a seamless transition from the pre-sales experience to post deployment support, upon which you will then transition the customer off to our Customer Success Manager.

Requirements

• Deep expertise in leading the delivery of enterprise level Customer deployment projects
• Management of technical projects consisting of both customer and vendor members and stakeholders
• Understanding of the value proposition of Ping Identity
• Ability to present to C-level executives, as well as to technical subject matter experts
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
• Ability to lead individuals, teams or multiple groups
• Outstanding written and verbal communication skills with team members and audiences of all levels
• Planning and overseeing preparation and dissemination of project communications
• ‘Player Coach’ mindset – managing the customer and doing what is required to achieve success
• Excellent people management skills, including the ability to influence, negotiate and achieve results
• Proven expertise in managing conflicting priorities and escalations under pressure

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)