Senior Customer Success Manager (Cybersecurity)

Role Overview

Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis, building strong customer relationships and guiding them through the implementation phase.

What You Will Do

Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction and driving adoption and value for growth and reference-ability.

Why It Might Be a Fit

To be successful in this role, you have 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions.

Requirements

• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales, systems engineering, professional services or client management functions, ideally in Customer Success.
• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.