Head of Digital Product, CRO & UX

Role Overview

We’re looking for a Head of Digital Product, CRO & UX to help shape the future of Very. This is an opportunity to lead our digital product strategy, customer experience and experimentation across Web and App, with a clear goal: creating better experiences for our customers while delivering measurable improvements in conversion, customer value and satisfaction.

What You Will Do

You’ll set a clear direction for our digital experience and give teams the focus and autonomy to turn that strategy into measurable results. You’ll own our digital product and experience strategy, setting the vision across Web and App and aligning roadmaps and investment to our growth plans.

Why It Might Be a Fit

This is a senior leadership role, so we’re looking for someone who can move comfortably between strategy, commercial outcomes, customer experience and people leadership. You’ll bring significant experience leading digital product portfolios, ideally within ecommerce, retail or another customer-facing business.

Requirements

• Significant experience leading digital product portfolios, ideally within ecommerce, retail or another customer-facing business
• A track record of turning business strategy into product direction and measurable commercial results
• Experience leading multiple squads and developing Product Managers, senior specialists and discipline leaders
• Strong experience across UX and Research, using genuine customer understanding to influence important decisions
• A strong grasp of experimentation and measurement, including experience scaling experimentation to create customer and commercial value
• Commercial curiosity and the ability to think across conversion, profitability and long-term customer value, rather than optimising an individual metric in isolation
• Evidence of leading complex cross-functional change, influencing senior stakeholders and making clear decisions when there are competing priorities

Benefits

• Flexible, hybrid working model
• Inclusive culture and environment
• £10,000 flexible benefits allowance
• 30 days holiday + bank holidays
• LinkedIn learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk
• Matched pension up to 6%