Customer Experience Supervisor

Role Overview

The Customer Experience Supervisor demonstrates effective business acumen and leadership skills to directly supervise an assigned team of CX Advocates, ensuring an excellent quality experience for every step in the customer’s journey.

What You Will Do

The CX Supervisor provides direct oversight, skill/performance development and management, responds to escalated customer complaints, and drives operational effectiveness.

Why It Might Be a Fit

The ideal candidate will have demonstrated success in service/support operations and direct supervisory responsibilities, with a high level of integrity and ethics, and excellent verbal and written skills.

Requirements

• Ability to lead and supervise teams to meet performance objectives/standards
• Highly collaborative
• Leads team members to consistently achieve performance excellence
• Demonstrated success in service/support operations and direct supervisory responsibilities
• Working knowledge of contact center operations, key performance metrics, and expense management
• Excellent verbal and written skills
• Ability to analyze statistical and performance data, develop management summary reports and proactively develop action plans

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans (401(k))
• Paid days off (vacation/paid time off, sick leave)
• Paid holidays
• Disability coverage