Zota is a global payment solutions provider, helping businesses access reliable and innovative payment solutions across international markets. We are looking for a Customer Success Manager to join our Singapore team and manage relationships with key merchants across our global portfolio.
The Role
As a Customer Success Manager, you will be responsible for building strong, long-term relationships with our merchants, ensuring customer satisfaction, and identifying opportunities for growth. You will act as a trusted partner to our clients and work closely with internal teams to deliver the best possible experience.
Key Responsibilities
- Manage and develop long-term relationships with Zota’s merchants.
- Act as the main point of contact, ensuring a high level of customer satisfaction and engagement.
- Understand merchant needs and proactively identify opportunities, risks, and areas for improvement.
- Drive account growth by introducing relevant payment solutions, new markets, and additional services.
- Monitor merchant performance, transaction activity, and overall account health.
- Handle escalations and coordinate with Support, Finance, Compliance, Risk, Product, and other teams to resolve issues effectively.
- Analyze merchant performance, feedback, and market trends to identify business opportunities.
- Conduct regular meetings and business reviews with key merchants.
- Support the launch and implementation of new payment solutions.
- Represent Zota at international conferences, exhibitions, and client meetings, with approximately 3–5 business trips per year.
- Work with Marketing on relevant merchant communications and newsletters.
What We’re Looking For
- Previous experience in Customer Success, Account Management, Client Management, or a similar role.
- Experience in fintech, payments, banking, FX, or financial services is highly preferred.
- Excellent written and spoken English; additional languages are an advantage.
- Strong communication, relationship-building, negotiation, and problem-solving skills.
- Commercial and business-oriented mindset with strong analytical skills.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Strong interest in technology and the ability to understand and communicate complex solutions clearly.
- Customer-focused, proactive, adaptable, and comfortable working cross-functionally.
- Willingness to travel internationally.
Why Zota?
- Career development in a global environment
- Work with cutting-edge technology in the FinTech space
- Daily food vouchers
- Annual company trips
- Bonus program and much more !
About our hiring process
Digital interview → Home Task → Virtual Interview → Integrity Test → Offer
#J-18808-Ljbffr
Follow us on social media