Monitor and analyze customer service KPIs, provide insights to improve service quality and operational efficiency, and support system usage and process optimization.
Requirements
- Diploma or Degree in Data Analytics, Business, IT, or related fields
- 1–3 years of experience in data analysis, reporting, or similar roles
- Strong proficiency in Excel or Google Sheets
- Basic knowledge of SQL is preferred
- Experience with data visualization tools is a plus
Benefits
- Life Insurances
- Team Building
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