Customer Experience Team Lead

Role Overview

The Customer Experience Team Lead is responsible for staff training, team communications, staff auditing/performance, and assistance to the Supervisor/Manager with project management. The role involves fostering the growth and customer relationships by creating positive customer and team interactions and building strong relationships.

What You Will Do

The employee will process customer requests related to product programs in a timely, accurate, and professional manner. They will also conduct coaching sessions, confer with management and employees, and identify areas of opportunity for development of skills for career and personal growth.

Why It Might Be a Fit

The ideal candidate will have a positive leadership style, excellent communication skills, and the ability to help assess organizational training/team needs. They will also be able to independently manage multiple, competing priorities while maintaining excellence in communication and customer service.

Requirements

• Minimum one to two (1-2) years experience leading people in a customer service or customer facing environment and/or as a resource, subject matter expert, or related position.
• A positive leader with proven ability in teaching, facilitation, and creative problem solving.
• Effective communication skills (presentation, document writing, coaching).
• Excellent time management skills.
• Ability to help assess organizational training/team needs.
• Ability to independently manage multiple, competing priorities while maintaining excellence in communication and customer service.
• Ability to take initiative and make decisions.
• Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel).
• SAP, ERP, or Business Systems experience preferred.
• Possess solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, facilitation, and cooperative learning) and tools/technology is preferred.
• Ability to learn and adapt to new technologies and changing processes.
• Bachelor’s degree or equivalent experience in Business or related field.
• Medical Device or Pharmaceutical experience strongly preferred.

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs