Customer Success Manager (Digital Retailing)

Role Overview

We’re seeking a Customer Success Manager to join our Performance team and work closely with automotive retailers to drive engagement, performance, and commercial growth across a suite of our digital retailing products.

What You Will Do

You’ll take a broad, strategic view of retailer performance, helping partners make the most of Autotrader’s products, insights, and capabilities to drive stronger commercial outcomes.

Why It Might Be a Fit

This role blends analysis, coaching, and partnership to help retailers maximise the value of Autotrader’s products and services.

Requirements

• Previous automotive industry experience
• Experience working with B2B customers
• Experience working with technology integrations and API’s
• Confidence in working with and building relationships
• Experience identifying and driving operational efficiencies
• Experience using data to tell a story
• Commercially minded and experience achieving or exceeding targets and KPI’s

Benefits

• Salary of £32,000-£45,000
• 10% of salary awarded in shares each year
• 28 days’ holiday per year
• Pension scheme with 7% standard contributions and 5% employee contributions
• Comprehensive private medical cover
• Enhanced family leave provisions
• Car salary sacrifice scheme
• Share-save options
• 24/7 online GP and dentist
• Specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more