Customer Operations Specialist

Role Overview

As a Customer Operations Specialist, you will be responsible for solving trickier customer issues, contributing to customer insights, and working closely with other teams to analyse and resolve issues.

What You Will Do

You will answer customers in writing, support them over the phone when needed, and work on projects related to the development of BookBeat.

Why It Might Be a Fit

You will be a great fit if you are curious, take your own initiatives, and are passionate about giving first-class service to customers.

Requirements

• Communicative and independent
• Service-oriented
• Fluent in Swedish and English
• Experience from customer service
• Knowledge of technology and how things work

Benefits

• 30 days of paid vacation
• One extra day off per year through reduced working hours
• ITP1 occupational pension and flex pension option
• Insurance, including occupational group life, work injury and business travel insurance
• Annual wellness allowance
• Weekly wellness hour
• Monthly activity clubs
• BookBeat subscription for you and your loved ones
• Working equipment, including a computer, phone and phone subscription
• Subsidised occupational health care option
• Collective agreement
• Parental leave benefits
• A sustainable work-life balance with a 37.9-hour work week
• Flexibility in your everyday work, including flexible working hours
• Opportunities to keep growing through challenging tasks, learning opportunities and educational resources
• Knowledge sharing sessions within and across teams
• Regular breakfasts, team activities, holiday parties, roadmap days and other moments that bring us together
• Discounts and benefits through Bonnier