Sales Development Representative

Role Overview

The Sales Development Representative will be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across various Crimson programs. The role involves managing, contacting, and qualifying inbound leads, providing resources to leads, and working as part of a high-performing team to provide the best experience to potential Crimson students.

What You Will Do

The main responsibilities of this role include making calls and responding to enquiries from leads to qualify them for sales processes, updating lead records, tracking movements, and scheduling meetings with Crimson’s Academic Advisors and Country Manager. The role also involves planning and running local events, establishing and maintaining positive customer interactions, and continuously improving sales techniques and processes.

Why It Might Be a Fit

The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset. The role requires experience in customer service, customer success, and university admissions (US & UK as priority). The candidate should also have excellent communication, organization, and professionalism skills, as well as experience in using CRM (Salesforce) and multiple systems and platforms.

Requirements

• Experience in Customer Service, Customer Success
• Experience in university admissions (US & UK as priority)
• Excellent communication skills
• Excellent organization skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms

Benefits

• Flexible working environment
• Option to work from our many locations/remotely around the globe (role dependant)
• $1,000 training budget per year
• Psychologist on staff
• Impressive fireside chats and workshops
• Radical Candour feedback approach
• Global player with 28 markets (and growing) across the globe