Role Overview
Manage day-to-day product operations across APAC and EU markets, refine feature tickets, and coordinate with local commercial teams. Monitor and support inbound vendor conversion funnels within Salesforce CRM. Conduct targeted SQL queries to analyze funnel drop-offs and gather analytical evidence for proposed product enhancements.
What You Will Do
Perform initial investigations to identify and reconcile data discrepancies across Salesforce CRM, web analytics platforms, and internal operational databases. Coordinate and execute User Acceptance Testing (UAT) for top-down and localized feature rollouts and CRM workflow updates.
Why It Might Be a Fit
Translate qualitative input and operational friction reported by local commercial teams into prioritized, quantified themes to drive data-backed recommendations for product enhancements. Proven hands-on experience writing and executing SQL queries to extract data, analyze conversion funnels, and investigate discrepancies.
Requirements
- 1–3 years of professional experience in Product Operations, Digital Sales Operations, Commercial Operations, CRM Operations, or Product Analytics
- Solid working knowledge of Salesforce CRM (e.g., Sales Cloud, Lead and Account objects, standard workflow automation, and status tracking)
- Proven hands-on experience writing and executing SQL queries (e.g., BigQuery, PostgreSQL, Snowflake)
- Hands-on experience working within the product development lifecycle, using ticket management systems (Jira, Confluence)
- Understanding of key business drivers, digital inbound funnels, and vendor self-service onboarding flows
- Excellent written and verbal English skills
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