Customer Success Manager — Government “At Scale” Programs

Role Overview

Exiger is hiring a Customer Success Manager to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. The role involves driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies.

What You Will Do

Manage a large portfolio of government customer accounts, deliver consistent customer experiences, and prioritize outreach and engagement based on customer health, usage trends, and renewal timelines.

Why It Might Be a Fit

The ideal candidate will have 3–5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles, with experience supporting government or public sector customers.

Requirements

• 3–5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles
• Experience supporting government or public sector customers
• Experience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment
• Strong written communication skills with the ability to create clear, customer-friendly enablement and training materials
• Demonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment
• Strong organizational and operational execution skill
• Ability to interpret customer usage data and apply it to engagement and retention strategies

Benefits

• Discretionary Time Off (no maximum)
• Industry-leading health, vision, and dental benefits
• Competitive compensation
• 16 weeks fully paid parental leave
• Flexible hybrid work environment
• Wellness stipends and programming
• Career development and education reimbursement