Role Overview
The Customer Success Manager will be part of our growing Customer Success team and work with Sales, Customer Support, Product, and technical teams to provide our customers a seamless experience.
What You Will Do
The Customer Success Manager will be responsible for creating and managing high-impact customer relationships, maintaining account health, providing product feedback, and being a customer advocate.
Why It Might Be a Fit
Success in this role directly ties to the value we provide our customers.
Requirements
- Bachelor’s degree or equivalent in related field of study
- At least 3 years of enterprise customer management experience in a technology firm
- Strong project management skills, high detail orientation, and exceptional organization skills
- Thrives in a multi-tasking environment, with an ability to adjust priorities
- Excellent writing and communication skills
- Strong customer service; professional and friendly demeanor
- Experience in negotiation and problem-solving skills to address client challenges and identify mutually beneficial solutions
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Family planning, mental health support, and Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy
- Up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 12 paid local holidays
- 12 paid company wellness days
To apply for this job please visit fastly.com.
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