Customer Success Manager

Role Overview

The Customer Success Manager will drive engagement along the Hack The Box journey with high-profile enterprise clients, primarily within the US market. The role involves executing outcomes from success criteria for some of the US’s largest enterprises and becoming their trusted partner.

What You Will Do

The Customer Success Manager will guide new customers through their customer journey process efficiently, build and nurture relationships of trust with Exec/senior stakeholders, and design and execute engagement plans aligned to customer objectives and measurable outcomes.

Why It Might Be a Fit

The ideal candidate will have an understanding of the Software as a Service (SaaS) model and principles of customer success, with previous experience in a Customer Success role preferred. The role requires proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills.

Requirements

• Understanding of the Software as a Service (SaaS) model
• Previous experience in a Customer Success role
• Experience supporting enterprise customers in the US market
• Ability to navigate difficult conversations with customers and internal leadership
• Proficiency in cybersecurity fundamentals, including pentesting and cyberdefense skills

Benefits

• USD 90,000-120,000 Gross Annual +20% bonus
• Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box)
• 401K w/ employer match
• Employer-paid Life and AD&D Insurance
• Supplemental Life Insurance
• Short-term and Long-term Disability
• Healthcare and Dependent Care FSA
• Paid paternity & maternity leave
• 25 annual leave days
• Home Office Allowance
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment
• Full access to the Hack The Box lab offerings