Role Overview
We’re seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of mid-market healthcare organizations.
What You Will Do
You’ll design and execute customized success plans, leverage data analytics to drive adoption, and guide customers through organizational change while identifying expansion opportunities and ensuring retention.
Why It Might Be a Fit
Success in this role means strong customer health scores, successful pilots that convert to full deployments, high adoption rates, and consistent renewal and expansion performance across your portfolio.
Requirements
- 3-5 years in a customer success or account management role at a B2B SaaS company, managing mid-market or complex accounts
- Proven experience building relationships with senior stakeholders (clinical leaders, operations managers, practice owners)
- Strong analytical skills with experience using data platforms to drive insights and inform customer strategy
- Track record of meeting/exceeding renewal and expansion targets in multi-stakeholder environments
- Experience leading pilots, implementations, or rollouts with multiple stakeholder groups
- Excellent communication skills (written and verbal) with ability to tailor messaging to different audiences
- Experience conducting QBRs, business reviews, or strategic account planning
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
To apply for this job please visit jobs.ashbyhq.com.
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