Customer Success Manager – Enterprise

Role Overview

The Customer Success Manager will own a portfolio of Hiya’s largest enterprise customers across the UK and Europe, with full accountability for retention, renewals, and expansion. The role requires building executive relationships, developing strategic account plans, and leading executive and quarterly business reviews.

What You Will Do

The Customer Success Manager will own 20-25 strategic enterprise accounts, build executive relationships, develop strategic account plans, and lead executive and quarterly business reviews. The role requires running complex renewals, partnering with Sales and Solutions Engineering, and spotting risk early through usage, health, and relationship signals.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer success, strategic account management, or enterprise account management at a B2B SaaS or technology company, with a track record of owning and growing large, complex enterprise accounts.

Requirements

• Typically 5+ years in customer success, strategic account management or enterprise account management at a B2B SaaS or technology company
• Fluent English plus business-level proficiency in at least one of French, Spanish or German
• A track record of owning and growing large, complex enterprise accounts, including six- or seven-figure renewals and expansions against a net revenue retention (NRR) or quota target
• Experience influencing senior executives and working through large organisations with many stakeholders
• Strong commercial sense: you can build a value case, lead a negotiation and link product capabilities to a customer’s financial and operational outcomes

Benefits

• Equity Compensation: ownership aligned with your impact and the company’s growth
• L&D budget to support your growth and real internal mobility
• Competitive salary
• Benefits package
• Paid holidays