Trust & Safety Product Operations Specialist

Role Overview

The Trust & Safety Product Operations Specialist will investigate safety incidents, work with the Product and Legal teams to prevent future incidents, and turn case data into product feedback and process fixes. The role uses AI throughout and requires daily professional use of AI to query data and build tools.

What You Will Do

The key responsibilities include running safety investigations, handling escalated tickets, applying Instawork’s Community Guidelines consistently, and tracking metrics to show whether Trust & Safety is working.

Why It Might Be a Fit

The ideal candidate will have 1+ years of experience in Trust & Safety, Operations, or Compliance, and demonstrated ability to weigh conflicting accounts and reach a fair finding under pressure.

Requirements

• 1+ years in Trust & Safety, Operations, or Compliance
• Demonstrated ability to weigh conflicting accounts and reach a fair finding under pressure
• Daily professional use of AI to query data and build tools
• Fluency in Excel or Google Sheets
• Experience tracking and reporting operational metrics
• Ownership of each case until the underlying problem is solved

Benefits

• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation support
• Remote flexibility

Tagged as: Excel