Role Overview
The Customer Operations team runs daily operations through two dedicated functions: Driver Operations and Customer Operations. The Customer Operations team is the first point of contact for business customers, resolving issues on live chat, managing orders end to end, and ensuring the promise made is delivered.
What You Will Do
Key responsibilities include responding to customer communications, resolving issues, and managing orders. The team will also work alongside the Driver Operations team to resolve issues and improve operational workflows.
Why It Might Be a Fit
The ideal candidate will be flexible, detail-oriented, and able to work in a fast-paced environment. They will have strong analytical and organisational skills, and be able to manage high-pressure situations with composure.
Requirements
- Bachelor’s degree or equivalent
- 1–3 years of relevant experience, including at least 1 year in customer service over chat or email
- High proficiency in English (both spoken and written)
- Prior contact with Intercom or any other relevant customer support software
- Proficient in Google Sheets / MS Excel
- Strong analytical and organisational skills
- Able to investigate an issue through to resolution, and the judgement to know when to escalate
- Ability to manage high-pressure, fast-paced live environments with composure
- Strong multitasking skills in a high-energy environment
- Experience in night shifts / rotational shifts
- Customer-oriented, empathetic, proactive, and solution-oriented
- Be flexible and supportive of the team
Benefits
- Competitive salary package + shift allowance
- Comprehensive health insurance coverage
To apply for this job please visit jobs.workable.com.
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