Role Overview
The Customer Experience Manager will lead the Customer Experience team and drive top customer experience to increase customer satisfaction and loyalty.
What You Will Do
Responsibilities include leading the customer service team, resolving customer questions or complaints, developing programs and procedures to enhance productivity and performance, and mentoring customer service representatives.
Why It Might Be a Fit
The ideal candidate will be a naturally positive, helpful, and courteous person who likes to assist people with needs, with exceptional verbal and written communication skills, and the ability to think critically and creatively to solve problems.
Requirements
- High School Diploma or GED
- Exceptional verbal and written communication skills
- Ability to think critically and creatively in order to proactively and independently solve problems
- General math skills
- Excellent Microsoft Word / Excel / Outlook Software Skills
To apply for this job please visit myjobs.adp.com.
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