Associate Customer Success Manager

Role Overview

The role is focused on helping customers maximize the value they receive from LSEG’s solutions through proactive engagement, digital-first customer success strategies, customer enablement, and business value realization. The successful candidate will primarily support customers based in Brazil and will play a key role in driving customer adoption, retention, and growth.

What You Will Do

Build trusted relationships with customers and drive customer success through proactive engagement and value-focused conversations. Manage a portfolio of customers, ensuring high levels of engagement, adoption, customer satisfaction, and retention.

Why It Might Be a Fit

A proactive, self-motivated, and entrepreneurial mindset, with a strong sense of ownership and accountability. Strong customer-centric approach with a passion for helping clients achieve their business objectives.

Requirements

• Strong Portuguese language proficiency is required.
• Professional English communication skills, both written and verbal.
• Demonstrated ability to build strong customer relationships and maintain trusted partnerships with internal and external stakeholders.
• A proactive, self-motivated, and entrepreneurial mindset, with a strong sense of ownership and accountability.
• Strong customer-centric approach with a passion for helping clients achieve their business objectives.
• Experience managing customer portfolios and prioritizing activities in a fast-paced environment.
• Ability to identify customer needs, uncover opportunities, and contribute to growth and retention objectives.
• Strong communication, presentation, and stakeholder management skills.
• Commercial awareness with the ability to conduct value-driven business conversations.
• Ability to simplify complex concepts and communicate them effectively to different audiences.
• Strong collaboration skills and the ability to work effectively across a large, diverse, and matrixed organization.
• Experience delivering customer training, webinars, enablement programs, or digital engagement initiatives is preferred.
• Knowledge of Financial Markets, Wealth Management, Market Data, Financial Services, FinTech, or related industries would be considered a strong advantage.
• Experience in a sales environment or customer-facing commercial role is highly desirable.

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives