Customer Success Manager (Finnish and English Speaking)

Role Overview

Act as the primary point of contact and strategic advisor for enterprise/mid-market customers, leading structured renewal discussions, QBRs, and Success Reviews to align customer objectives with Insightsoftware’s solutions.

What You Will Do

Drive adoption of Insightsoftware products, manage renewal forecasting, pipeline accuracy, and reporting using CRM platforms, and conduct retention analysis to track customer health scores.

Why It Might Be a Fit

The ideal candidate will have experience in Renewals, Account Management, or Customer Success, alongside managing enterprise or mid-market level customers, and a strong background in B2B SaaS/software product or services environments.

Requirements

• Experience in Renewals, Account Management, or Customer Success
• Proven track record of handling large, complex portfolios in a covered CSM model
• Strong background in B2B SaaS/software product or services environments
• Bachelor’s degree required; MBA preferred
• Finnish language required
• Proficiency in Salesforce, Gainsight, and CRM/Success platforms
• Strong negotiation skills and expertise in reviewing/analyzing software contracts
• Strong analytical mindset with the ability to interpret data and drive insights

Benefits

• Dental insurance
• Vision insurance
• Annual salary range of 47,000.00 to 59,000.00 EUR
• Bonus eligibility
• Paid holidays