Manager- Customer Growth

Role Overview

As a Manager- Customer Growth, you will be required to own and deliver against agreed targets, build and manage a healthy pipeline, and maintain a high customer satisfaction score across the portfolio.

What You Will Do

Deliver accurate revenue forecasts, build strong relationships with key decisionmakers, and run regular business reviews to assess performance and uncover new opportunities.

Why It Might Be a Fit

The ideal candidate should have 5-7+ years of experience in B2B sales, account management, customer growth, customer success, or revenue operations, with a proven track record of delivering measurable results.

Requirements

• BSc in Business Administration, Marketing, Economics, Commerce, or a related field
• 5-7+ years of experience in B2B sales, account management, customer growth, customer success, or revenue operations
• MBA or postgraduate qualification in marketing, business analytics, or management
• Certifications in Salesforce, HubSpot, Gainsight, or Google Analytics
• Proven track record of delivering measurable results, such as upsell revenue and pipeline growth from existing customers
• Direct ownership of retention or revenue targets in a customer-facing role
• Experience building trusted, long-term relationships with international clients across different countries, time zones, and cultures
• Experience working with cross-functional teams (e.g., product, sales, marketing, support)
• Excellent English communication skills, with the ability to explain complex solutions simply
• Experience in Healthcare, MedTech, or hardware industries