Customer Success Account Manager

Role Overview

The CSAM (IC1) is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation.

What You Will Do

Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders. Maintain deep, current account context across the pod’s defined portfolio.

Why It Might Be a Fit

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career.

Requirements

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.
• Fluency to read, write and speak in English.
• 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
• Demonstrated comfort with AI tools and AI-first ways of working.
• Coursework or experience in program management, business operations, or an MBA in progress or completed.
• Exposure to enterprise software, cloud platforms, or B2B customer success.
• Experience working in pod, squad, or matrixed team structures.

Benefits

• Dental insurance
• Vision insurance
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more.