Technical Customer Success Account Manager

Role Overview

The Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. As a Customer Success Account Manager (CSAM), you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

What You Will Do

You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. You will also support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Why It Might Be a Fit

This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. You will also have the opportunity to work in a matrixed, fast-paced, and global environment.

Requirements

• Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
• Minimum 5+ years of relevant work experience within the customer’s industry
• Proven track record leading complex technology programs with enterprise customers
• Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud)
• Demonstrated experience in project or program management, service delivery, and stakeholder engagement
• Excellent executive communication and relationship management skills, with the ability to influence and build trust across business and technical audiences

Benefits

• Dental insurance
• Vision insurance
• Flexible Work approach
• Paid holidays
• Paid time off
• 401(k) or retirement plan
• Health insurance