Customer Experience Expert

Role Overview

The Customer Experience Expert will play a key role in creating a positive experience for customers from the moment they walk through the door. They will be responsible for delivering warm, professional face-to-face customer service, selling vehicle accessory products, and managing daily operations.

What You Will Do

The successful candidate will be responsible for delivering customer service, selling products, managing phone and email enquiries, and supporting the Service Centre Manager with daily operations.

Why It Might Be a Fit

The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to problem-solve and create customer-focused solutions.

Requirements

• Strong customer service experience (face-to-face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem-solve and create customer-focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Benefits

• Perm Part-Time
• Competitive hourly rate ($34.28 p/h + Super)
• Supportive, collaborative team culture
• Opportunities for growth and development
• Reward & Recognition programs
• Work with a respected national brand