Technical Customer Success Manager

Role Overview

The Technical Customer Success Manager owns the customer-facing engagement for assigned accounts and provides technical support on assigned products. This role is the main day-to-day point of contact for those customers, keeping accounts healthy and issues resolved.

What You Will Do

Own the customer-facing engagement for assigned accounts, including regular check-ins and relationship management. Provide technical support on assigned products for assigned accounts, including troubleshooting and issue resolution.

Why It Might Be a Fit

The ideal candidate has excellent written and verbal communication skills, a can-do attitude, and strong follow-through. They should be detail-oriented, deadline-driven, and able to handle challenging customer situations with diplomacy.

Requirements

• Excellent written and verbal communication skills, in Portuguese and English
• A can-do attitude with strong follow-through and a willingness to take on whatever tasks are needed to complete the job
• Detail-oriented and deadline-driven, able to juggle multiple clients and projects at the same time
• Able to handle challenging customer situations with diplomacy and stay composed under pressure
• Able to identify problems, mediate issues, develop solutions and put a course of action into place
• Exceptional interpersonal and customer service skills
• Experience working with internet products and technologies
• Strong Microsoft Excel skills