Customer Success Manager / Account Manager

Role Overview

Manage and strengthen relationships with existing customers, support onboarding, maintain customer satisfaction, and improve retention. This is a client-facing role focused on relationship management, customer onboarding, account health, retention, and long-term customer value.

What You Will Do

Serve as a primary point of contact for assigned customers, build strong, long-term relationships with clients, conduct regular customer check-ins and account conversations, understand each customer’s goals, priorities, and expectations, and maintain professional, responsive communication throughout the customer lifecycle.

Why It Might Be a Fit

You’ll likely thrive in this role if you naturally build strong relationships with customers, communicate clearly, professionally, and confidently, proactively identify problems instead of waiting for complaints, stay calm during challenging customer conversations, follow through consistently on commitments, care about customer satisfaction and long-term retention, and can balance customer needs with business priorities.

Requirements

• 2+ years of experience in customer success, account management, client services, or a related client-facing role
• Excellent spoken and written English
• Strong relationship-building and communication skills
• Ability to handle difficult customer conversations professionally
• Strong organization and follow-through
• Ability to manage multiple customer relationships simultaneously
• Comfortable taking ownership of customer concerns through resolution
• CRM experience preferred
• Comfortable working independently in a remote environment
• Ability to overlap with U.S. business hours