Customer Success Manager – Self Service

Role Overview

Quadient is seeking a Customer Success Manager to own a portfolio of 200–250 Self Service accounts, drive engagement, and promote self-service tools. The ideal candidate has 2+ years of experience in customer success, onboarding, or customer-facing roles, with experience in SaaS, hardware, or technology settings.

What You Will Do

The successful candidate will own a portfolio of accounts, drive engagement through structured touchpoints, support onboarding and training, and monitor account health to identify usage gaps and surface risks.

Why It Might Be a Fit

This role is ideal for someone who can manage a large customer base using automation tools and CRM platforms, has an analytical mindset, and can interpret usage metrics.

Requirements

• 2+ years in customer success, onboarding, or customer-facing roles
• Experience in SaaS, hardware, or technology settings
• Able to manage a large customer base using automation tools and CRM platforms
• Analytical mindset with experience interpreting usage metrics

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.