Customer Experience Executive

Role Overview

The Executive – Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.

What You Will Do

Collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about the progress of their complaints and provides timely answers and solutions.

Why It Might Be a Fit

Analyzes complaint trends to identify areas for improvement. Provide ongoing support to clients. Tracks and monitors client engagement while offering updates and actionable recommendations.

Requirements

• Graduation
• Effective communication skills
• Accountability
• Self-motivated
• Collaboration
• Organised
• Problem-solving skills
• 1 – 2 years of customer handling experience (B2B/B2C)

Benefits

• Dental insurance
• Vision insurance
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission