Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager will ensure customer success and satisfaction with Semperis products, collaborating with cross-functional teams to maximize opportunities. The role requires strategic and empathetic communication, building long-lasting relationships, and identifying gaps in products and internal operations to build effective solutions.

What You Will Do

Design a success plan for customers, onboard new customers, ensure a smooth implementation, and guide customers down the path of success. The role also involves acting as the voice of the customer, gathering insights, and providing feedback to internal teams.

Why It Might Be a Fit

The ideal candidate will have technical and cyber security skills, hands-on product enablement experience, and a strong foundational knowledge of cyber security domains. They will also have strong customer-facing and soft skills, including executive presence, communication, and conflict resolution.

Requirements

• Fluency in English, Italian, and French
• 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
• Strong foundational knowledge of cyber security domains
• Fundamental understanding of modern architectures
• Familiarity with compliance frameworks
• Executive presence & communication
• Storytelling with data
• Project/program management
• Conflict resolution & expectation management
• Consultative selling & value realization
• Renewal & expansion forecasting
• Ability to build and Execute Customer Success Plans / Joint Success Plans
• Risk identification and mitigation planning
• Competitive intelligence

Benefits

• Opportunities for growth and development
• Flexible work arrangements
• Collaborative and dynamic work environment

Tagged as: Forecasting