Senior Customer Success Manager – Enterprise

Role Overview

The Senior Customer Success Manager will ensure an outstanding customer experience throughout the customer’s lifecycle by understanding and aligning with their strategic goals. The role involves leading post-sales efforts to build successful and repeatable processes that deliver value and leveraging proficiency in SPS Commerce products to drive customer adoption and success.

What You Will Do

Key responsibilities include developing a deep understanding of customers’ business models, building relationships, and serving as a trusted adviser to ensure successful partnerships. The role also involves creating plans outlining critical success factors, metrics, targets, and recommendations to address customers’ strategic goals and business challenges.

Why It Might Be a Fit

The ideal candidate will have a proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews. The role requires excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of Customer Success Management (CSM) experience or 3-5 years of professional business experience (Sales or Account Management)
• Experience within a SaaS environment or have SaaS clients
• Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews
• Excellent verbal and written communication, presentation, organization, and time management skills, with a thoughtful approach to addressing customer pain points

Benefits

• Comprehensive benefits package
• Annualized compensation range of $70,000- $90,000 CAD/US
• Country-specific benefits aligned with local laws and market practices