Customer Success Manager- Core- Brasilia

Role Overview

The Customer Success Manager will serve as a primary contact point for Salesforce’s largest and highest-profile customers, maintaining a focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment.

What You Will Do

The CSM will build relationships with customers and account teams, develop a deep technical understanding of their Salesforce implementation, and provide timely, proactive Salesforce feature guidance based on the areas of interest for the customer.

Why It Might Be a Fit

The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, and has excellent collaboration skills.

Requirements

• Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
• Salesforce product certifications are a plus
• Knowledge of Salesforce Core Cloud features and applications and able to articulate the value and how a Customer can benefit from Signature Success
• Knowledge of Salesforce product suite and features, capabilities, best use, and how to deploy, including knowledge of the Salesforce platform and ecosystem.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays

Tagged as: Salesforce