Customer Success Manager – Digital

Role Overview

The Customer Success Manager (Digital) will have a strong mind for handling client needs, as well as a deep understanding of how to use digital tools to achieve customer satisfaction at scale. The individual in this role will be responsible for managing and retaining a large portfolio of customers, contributing to driving network engagement and filling gaps with new & existing customer geographies by providing agnostic engagement bandwidth to facilitate partner onboarding with a focus on platform adoption.

What You Will Do

Manage a high-volume, tech-touch book of business using a “one-to-many” approach, deliver best practices for workflows and onboarding strategies, segment your book of business and develop strategic plans that deliver customer value at scale, proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.

Why It Might Be a Fit

You’re a great fit for this role if you have 3+ years of professional work experience, 2-4 years of customer success or related work experience, experience managing revenue and an ability to learn new technologies, experience in process development and resource creation/ management, and analytical ability to leverage data to drive creative decisions and recommendations.

Requirements

• 3+ years of professional work experience
• 2-4 years of customer success or related work experience
• Experience managing revenue and an ability to learn new technologies
• Experience in process development and resource creation/ management
• Analytical ability to leverage data to drive creative decisions and recommendations

Benefits

• Medical, Dental, and Vision
• Unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription
• Flexible Time Off
• 14 paid, company-wide holidays
• Paid Parental Leave
• Employee Resource Groups
• Spending Accounts
• 401(k) + Employer Match
• Life and AD&D
• Disability Coverage
• Accident Insurance
• Pet Insurance