Account Manager

Job Summary:
The role will involve building strong customer relationships, understanding business needs, proposing suitable solutions, managing sales opportunities and working with internal teams to deliver quality solutions and services.

Account Management:

• Manage assigned customer accounts and build strong, long-term relationships with key stakeholders.

• Engage stakeholders and senior decision-makers to develop business opportunities.

• Maintain good after-sales support to ensure customer satisfaction and retention.

Sales Generation:

• Identify new business opportunities through prospecting, networking, referrals and account development.

• Develop and manage sales pipelines to achieve monthly, quarterly and annual sales targets.

• Identify cross-selling and up-selling opportunities within existing accounts.

Solution & Product Management:

• Understand customer requirements and recommend suitable printing, IT products, solutions and services.

• Conduct product and solution presentations or demonstrations where required.

Quotation & Proposal Preparation:

• Prepare and present quotations and proposals based on customer requirements.

• Support RFPs, tenders and major sales opportunities.

Customer & Internal Coordination:

• Work with internal teams to ensure timely delivery and quality of products and services.

• Manage customer requirements and follow up on actions throughout the sales process.

Sales Reporting & CRM:

• Maintain accurate customer, sales opportunity and activity records in the CRM system.

• Provide regular updates on sales performance, pipeline and account activities.

Market Research:

• Monitor market trends and competitor activities to identify potential business opportunities.

Others:

• Perform other duties as assigned by Management.

About you

• Minimum Diploma or Degree in any discipline.

• At least 3 years of working experience in the similar capacity.

• Sales experience in IT office automation or similar industry is an advantage

• Possess initiative with desire drive for excellence in a dynamic environment

• Possess a successful track record in achieving set objectives

• IT-savvy and possess own vehicle preferred

• Passionate in engaging with customers and provide excellent service

• Good communication and presentation skills with good command of English

Other Information

EA Reg No.: R1551305

License No. 22C1076

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Tagged as: Pipeline Management