Director Customer Experience

Role Overview

Join a high-energy team where your ideas and contributions will make a lasting impact on our future. As a Director, Customer Experience, you’ll help shape how we support customers long after installation, from service and warranty support to ongoing care.

What You Will Do

Shape the customer experience, develop strong leaders and teams, make service easier to navigate, bring the customer’s voice into decisions, and connect technology to better service.

Why It Might Be a Fit

This role is well-suited to someone who has led an organization of 50 or more people, including managers, and overseen service operations handling 3,000–5,000 concurrent open customer requests or a comparable higher volume.

Requirements

• Bachelor’s degree in business administration, operations, customer experience, communications, marketing, or related field
• 8+ years of progressive experience in customer experience, customer care, service operations, contact center operations, or a related function
• 5+ years of people leadership experience, including leading managers and building or transforming multi-layered customer-facing teams
• Demonstrated success developing and executing an end-to-end Customer Experience strategy and operating model with measurable improvements in quality, satisfaction, customer effort, cycle time, and cost to serve

Benefits

• Competitive pay
• Bonus opportunities for eligible roles
• Full-time benefits package (medical, dental, vision, life, and 401(k) retirement options)
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated