Customer Success Manager

Role Overview

We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners. The role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

What You Will Do

Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts. Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals.

Why It Might Be a Fit

This role requires a balance of strategic thinking, operational discipline, and proactive client engagement. The ideal candidate will have a strong client-facing presence with the ability to influence both day-to-day and executive stakeholders.

Requirements

• 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
• Demonstrated ability to drive renewals and grow revenue within existing accounts
• Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
• Experience managing multiple accounts with competing priorities and deadlines
• Data-driven mindset with the ability to translate performance into strategic recommendations
• Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking
• Excellent written and verbal communication skills

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts
• Virtual Wellness Classes
• Pet Insurance