About Liahan Tennis
Liahan Tennis is a fast-growing, customer-focused tennis organization dedicated to delivering high-quality training programs and long-term value to members and partners. We emphasize strong sales execution and effective business development to drive sustainable growth.
Position Summary
The Sales & Operations Specialist supports revenue growth, customer retention, and business development initiatives. This role serves as a key execution bridge between customers, sales activities, internal teams, and external partners, with a focus on sales execution, customer management, and partnership support.
Key Responsibilities
- Serve as the primary point of contact for members and prospective clients
- Handle customer inquiries via WeChat, phone, email, and chat platforms; convert inquiries into sales
- Manage client accounts, including package usage tracking, renewals, and follow-ups
- Drive membership renewals, package sales, and class enrollments
- Provide after-sales support and maintain high customer satisfaction
- Support sales and business development campaigns and track KPIs
- Assist with promotional materials and sales-related content
- Support partnership development, proposal preparation, and execution
- Coordinate logistics and communication for BD initiatives, events, and programs
Qualifications
- High school Degree and Above
- Preferred majors: Business, Marketing, Communications, Economics, Sports Management, or related fields
- Experience in sales, customer service, or business development preferred
- Strong communication, organization, and execution skills
What We Offer
- Competitive compensation: $21–$43/hour
- Bonuses, commissions, and sponsorship for OPT and H-1B visas
- Fast growth opportunities in a startup environment
- Discounted tennis lessons
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